Shipping Policy

Shipping Policy

1.Processing Time

(1) All orders are processed within 48 hours. After receiving your order, we will prepare and ship it within 2 business days. Please note that weekends and Chinese public holidays are not included in the processing time.
(2) Orders placed on weekends or holidays will be processed on the next business day.
(3) After the order is shipped, you will receive a confirmation email with a tracking link. The package will typically arrive within 10-20 business days, depending on your location.

2.Shipping Time by Location

(1) US Shipping Address: Free Standard Shipping to the United States takes approximately 10-20 business days. We usually use USPS for shipping within the US.
(2) Other Countries Shipping Address: Free International Shipping takes approximately 15-20 business days. We generally use YANWEN for international orders.

3.PO Box & Military Addresses

We cannot deliver to PO Boxes or military addresses (APO, FPO). Please provide a physical address for delivery.

4.Tracking Information

Once your order is shipped, we will send you an email with a verified tracking number and link. Tracking numbers may take a few hours to update. Simply click "Here" to check your shipping information.

5.Delivery Time Calculation

(1) Delivery Time = Processing Time + Shipping Time
(2) Please let us know in advance if you need the package by a specific date.

6.Address & Order Accuracy

(1) If the address provided is inaccurate or incomplete, or if there are unverified details in the order, processing time may be delayed by 1-2 business days. Please double-check your delivery address when placing the order.

(2) Customers are responsible for entering the correct billing and shipping address. Any requests for address or order changes will be considered but are not guaranteed. If the order is returned due to an incorrect address, customers will be responsible for additional shipping charges. Refunds will not be provided for abandoned shipments.

7.Potential Delays

(1) Factors beyond our control, such as weather conditions or customs clearance, may cause delays. We will do our best to notify you of any potential issues.
(2) Please be aware of annual Chinese public holidays that may affect delivery times:
Chinese Lunar New Year (February)
Labor Day (May 1st)
Chinese National Day (October 1st)
During these periods, there may be a delay of 3-4 days or longer. We apologize for any inconvenience caused.

8.Customer Support

If you have any questions or concerns about your order or shipping, please contact our customer service team at service@hi-tie.com. We are always here to help.